Service Manager
Why Ackerman Plumbing?
In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.
Job Description
This position is responsible for oversight of the service plumbing department. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with customer satisfaction, profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field. Starting pay is determined upon skills and experience.
Job Responsibilities
- Supervise and lead Service Technicians and Installation Crew
- Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
- Conduct ride a longs with technicians and provide feedback
- Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
- Communicate and monitor goals
- Manage workload and schedules to best utilize manpower and maximize profits
- Ensure technicians are being dispatched effectively
- Assist technicians with issues while in the field
- Facilitate weekly meetings
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company
requirements - Ensure all team members comply with safety standards
- Instill a culture of accountability and pride in individual & team performance
- Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issue relevant to the business
- Manage and stay within departmental budget
- Achieve budgeted gross margin
- Manage inventory, equipment and service fleet
- Review, approve new products and services
- Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
- Carry out additional duties assigned by the General Manager or Owner
- One third of your time should be spent recruiting the right team members, one third of your time should be spent training those team members, and the last third should be spent supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful leader.
Minimum Qualifications
- High school diploma
- Driver license
- Basic computer skills including Microsoft Office Suite
- Excellent oral, written and interpersonal communication skills
- Knowledge of current code requirements
- Understanding of accounting and KPIs as they relate to the industry
